Speaking of price, walk-in furniture purchases tend to be higher in price than online purchases, our survey found. “Their prices were a little higher, but you really get what you pay for.” “Between styling and product quality, Room & Board was spot on,” says Hussain. Hussain, who comparison-shopped at RH, Crate & Barrel, and Pottery Barn, says his walk-in experience at Room & Board can’t be beat. They also expressed similar opinions when describing their overall furniture shopping experience, which the overwhelming majority said left them feeling “highly satisfied.”Īun Hussain, a CR member from Sammamish, Wash., purchased a bedroom set and several pieces of office furniture from his local Room & Board store over the last two years.
Both prioritize quality, style, and price over factors such as safety, eco-friendly materials, and whether products are made in the U.S. Among the worst-rated walk-in stores were Walmart and Ashley Furniture HomeStore.Īccording to the survey, in-store and online furniture shoppers have a lot in common. Costco and independent retailers also received high marks overall. Walk-in furniture shoppers in our survey reported having the best experience at Stickley and Room & Board. Ashley Furniture HomeStore was the lowest-rated online retailer. Of the 17 online furniture retailers scored, Room & Board and boasted the highest ratings, with RH (Restoration Hardware) joining them toward the top of the chart.
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